In questa sezione del mio sito web, potete trovare per argomento alcuni consigli per chi opera nel settore della reception. L'autore non si assume nessuna responsabilità per i contenuti della pagina.
1 - dialogo
A: Good evening, sir. Can I help you
B: Good evening, have you got a single room for tonight? A standard is all right!
A: Just a moment, please. I'll check. I'm sorry sir, we haven't a standard room because the hotel is very crowded, but I can offer you a Suite room at the same price as the standard.
B: What will the charge be?
A: the price is of ......euro per person, per day, breakfast included.
B: Well, I'll take it.
A: Would you please firm this form?
B: Oh yes, what is the number of the room, please?
A: Number 170, second floor. This is your key, sir!
the porter will help you for the luggage.
B: Thank you very much, sir!
A: Welcome to Pinco Pallino hotel!